All Canadian Self-Storage tears up the paper and transitions their business to the cloud with Google Apps for Work

Customer

All Canadian Self-Storage (ACSS) has provided a place for Canadians to store their excess belongings since 1997, making the business a pioneer in its field. The Toronto-based storage company continues to be an innovator in the self-storage industry.

Business Challenge

Before transitioning to Google Apps for Work, ACSS experienced significant problems with their email system. Working across multiple locations across within the Greater Toronto Area, employees had difficulty communicating effectively and dealt with frequent outages. Their consistent growth was mirrored by their need for reliable technology, and their old systems could not keep up with the rapid expansion.

To add to these challenges, there were no backup processes in place to add redundancy to their outdated servers. After handling their systems on a break/fix standard for years, it was critical that they eliminate the unnecessary cost and frustration of managing their technology. ACSS needed dependable service that would scale along with their constantly growing business; the solution was Google Apps for Work.

Solution

Google Apps for Work provides better tools for communication through email and Hangouts, and allows for convenient document collaboration through Google Drive. Business Cloud Inc., a Google Apps for Work Partner, worked with ACSS to install and manage the change to this new suite of business applications

After a successful deployment, Business Cloud provided comprehensive, individualized training to all ACSS employees. Personal assistance, change management guides, and detailed instructions were provided in order to minimize disruptions while discovering the new features and interface of Google.

The decision to “go Google” would prove to be cost-effective for the organization, an important detail which prompted management to encourage the technological move. Business Cloud’s model features of fixed price per user, easily allows for onboarding of new employees, and guarantees the quality of their unlimited training and support.

Business Cloud specializes in ongoing, proactive service, which gives ACSS assurance that their employees have the knowledge and tools they need to succeed. Recurring technological strategic meetings are held with ACSS management to review business processes that can be improved by both Google’s suite of applications, and Business Cloud’s wide scope of service.

Results and Benefits

From the beginning, the ACSS management team was impressed with the reliability and diversity of Google Apps for Work. The challenges and frustrations of their old system were replaced by the ease of use of Google’s cloud-based communication and collaboration solutions. Instead of sending different versions of files around by email, a single shared folder on Google Drive makes working as a team simple.

Today, over a year after implementation, Business Cloud continues to come forward with new business technology ideas that go beyond the basic Google Apps suite. Some of these initiatives include converting all paper forms into online databases, a process which automatically develops reports for easy analysis. The most recent addition is, using Google Sites, to provide an online, centralized repository of forms and tools the employees need.

Google’s privacy, security, and audit features were especially attractive to ACSS management. Recently, Business Cloud enabled a mobile device management policy for the organization, enforcing two-step authentication and ensuring online data safety.

Google Apps for Work was the first step in creating a sturdy technological system for ACSS. Business Cloud has since expanded their services to provide a strong CRM solution through Solve CRM, and VoIP phone system through RingCentral. These additional applications integrate seamlessly into the Google Apps environment to provide a completely homogeneous ecosystem.

This environment of cloud-based applications allows ACSS to trust in their technology and focus on growing in their industry. The symbiotic relationship between Business Cloud and ACSS allows for harmonious business development and future success.

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